FREQUENTLY ASKED QUESTIONS
preguntas generales
Caganer information
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What is a Caganer?
The Caganer is a character from Catalan culture. According to history, this humble peasant managed to fertilize the land of his inheritance and brought prosperity to his home by defecating. His figure is traditionally hidden in a corner of the Nativity scene set up in homes at Christmas. However, its significance has transcended the rest of the year, and it is considered a symbol of prosperity and good luck.
How are the Caganers made?
All our Caganers are designed, created, and hand-painted in Catalonia. Additionally, we use locally sourced clay. This ensures that each figure is a unique, high-quality piece of craftsmanship. We hold the official D’A distinction from the Generalitat de Catalunya certifying this.
What types of Caganers are available?
We offer over 700 different Caganers, including famous personalities, politicians, athletes, movie characters, musicians, superheroes, and more. Additionally, we have a section dedicated to the new releases we introduce each season.
Do you offer personalized Caganers?
Currently, we do not offer personalized Caganers for individual units through the online store. However, you can contact us if you are interested in a unique or custom-made figure for your company, educational institution, club, or association. We can create a figure exclusively for you based on your specifications for clothing, accessories, and even your logo. You can find more information in our CORPORATE section.
Which countries do you ship to?
We ship to a wide variety of countries worldwide, with only a few exceptions. Shipping costs are automatically calculated during the purchase process based on your location.
How long will it take to receive my order?
Delivery time depends on the destination. Orders within Spain typically take between 1 and 3 business days. For international orders, delivery times vary by country and may take between 2 and 5 business days.
What payment methods do you accept?
We accept payments by credit and debit cards (Visa, Mastercard, and commonly accepted ones) as well as PayPal, always guaranteeing a secure transaction.
What is your exchange and return policy?
You can exchange or return your order within 14 days of receiving it, provided the product is in perfect condition. Return costs are the customer’s responsibility. Returns in any of our physical stores are free of charge. If you return the product, we will refund the amount paid, except for the shipping cost. For exchanges, if there is a price difference, we will either refund you or ask you to pay the balance.
Do you offer any discounts or promotions?
We currently do not offer fixed discounts, but you can subscribe to our newsletter or follow us on social media to stay updated on all special offers and promotions.
How should I care for my Caganer?
We recommend avoiding prolonged exposure of the figures to the elements if used as outdoor decorations. This will help preserve the hand-painted details and the integrity of the material.